filesafe/views/faq.njk

{% set metaTitle = "FAQ" %}
{% set metaUrl = '/faq' %}

{% extends "_layout.njk" %}

{% set noJsMaxSizeInt = config.cloudflare.noJsMaxSize | int %}
{% set chunkSizeInt = config.uploads.chunkSize | int %}
{% set extensionsFilterMode = config.extensionsFilterMode %}
{% set extensionsFilter = config.extensionsFilter %}

{% block stylesheets %}
<!-- Libs stylesheets -->
<link rel="stylesheet" href="libs/fontello/fontello.css{{ versions[1] }}">
{{ super() }}
{% endblock %}

{% block content %}
{{ super() }}
<section class="section">
  <div class="container has-text-left">
    <h1 class="title">
      Frequently Asked Questions
    </h1>
    <hr>

    <h2 id="general" class='title is-spaced'>General</h2>

    <h3 class="subtitle has-text-white-ter">What is {{ globals.name }}?</h3>
    <article class="message">
      <div class="message-body">
        This is a fork of <a href="https://github.com/WeebDev/lolisafe" target="_blank" rel="noopener">lolisafe</a>.<br>
        {{ globals.fork_host }} repository of the fork is located <a href="{{ globals.fork_repo }}" target="_blank" rel="noopener">here</a>.
      </div>
    </article>

    {% if globals.enable_faq_banned_categories -%}
    <h3 class="subtitle has-text-white-ter">Are there any <strong>banned categories</strong>?</h3>
    <article class="message">
      <div class="message-body">
        Banned categories are the following, <i>but not limited to</i>:<br>
        <strong>Child pornography.</strong><br>
        Virus/malware, or anything Google Safe Search would categorize as <i>unwanted software</i> *.<br>
        Copyrighted content. Meaning I will respond to copyright takedown notices,.. if any.<br>
        <strong>Full-length episodes of cartoons, TV shows or movies of any kind.</strong> Japanese, Chinese, Antarcticaness, I don't care.<br>
        CD drama audio files. I only know of Japanese shows that have these, but regardless of nationality.<br>
        <br>
        Any of such uploads, when found, will be purged immediately without any prior notice.<br>
        Repeat offenders will have their IPs permanently blocked from accessing {{ globals.whole_faq }}.<br>
        For child pornography specifically, first offenders will immediately be blocked permanently.<br>
        <br>
        * When Google Safe Search detects <i>unwanted software</i>, Chrome's users will be alerted that anything they download from {{ globals.whole_faq }} are <i>unsafe</i>.
      </div>
    </article>
    {%- endif %}

    {% if not globals.is_for_personal_use -%}
    <h3 class="subtitle has-text-white-ter">Will you keep my uploads forever?</h3>
    <article class="message">
      <div class="message-body">
        Unless the uploads are included within the banned categories above, or some other bullshit, I will.<br>
        {% if globals.takedowns_url -%}
        In case I have to take down any uploads, I will log their names and explanations in <a href="{{ globals.takedowns_url }}" target="_blank">here</a>.<br>
        {%- endif %}
        <br>
        Otherwise, we also have temporary uploads feature, with which you can have your uploads be automatically deleted after a period of time.<br>
        It is disabled by default, but you can configure it through our homepage uploader's Config tab.
      </div>
    </article>

    <h3 class="subtitle has-text-white-ter">How can I keep track of my uploads?</h3>
    <article class="message">
      <div class="message-body">
        Simply create a user on the site and every uploads will be associated with your account, granting you access to your uploads through our Dashboard.<br>
        You will <strong>have</strong> to do this if you ever want to delete your own uploads in the future, unless you choose to use the temporary uploads feature.
      </div>
    </article>

    <h3 class="subtitle has-text-white-ter">What are albums?</h3>
    <article class="message">
      <div class="message-body">
        Albums are a simple way of sorting/categorizing uploads together.<br>
        You can share public links to these albums, allowing everyone else to view pretty listings of the uploads in them.<br>
        Albums can also be downloaded as ZIP-archives.<br>
        Both of these features can be toggled per-album basis from the Dashboard.
      </div>
    </article>

    <h3 class="subtitle has-text-white-ter">Why should I use this?</h3>
    <article class="message">
      <div class="message-body">
        I don't know.
      </div>
    </article>
    {%- endif %}

    {% if globals.email -%}
    <h3 class="subtitle has-text-white-ter">I saw something too illegal for my tastes here, what should I do?</h3>
    <article class="message">
      <div class="message-body">
        Send a strongly worded email to <a href="mailto:{{ globals.email }}">{{ globals.email }}</a> and I will try to get back to you within <strong>48 hours</strong>.<br>
        {% if globals.enable_faq_banned_categories -%}
        These include copyright takedown notices and reports about uploads violating banned categories.
        {%- endif %}
      </div>
    </article>
    {%- endif %}

    {% if globals.support -%}
    <h3 class="subtitle has-text-white-ter">How can I support {{ globals.name }}?</h3>
    <article class="message">
      <div class="message-body">
        {{ globals.support | safe }}
      </div>
    </article>
    {%- endif %}
  </div>
</section>

<section class="section">
  <div class="container has-text-left">
    <h2 id="technical" class='title is-spaced'>Technical</h2>

    <h3 class="subtitle has-text-white-ter">What are the allowed extensions here?</h3>
    <article class="message">
      <div class="message-body">
        {% if extensionsFilter.length -%}
          {%- if extensionsFilterMode === 'whitelist' -%}
          We only support the following extensions:
          {%- else -%}
          We support any file extensions, except the following:
          {%- endif -%}<br>
          {% set comma = joiner(' ') -%}
          {%- for extension in extensionsFilter -%}
          {{ comma() }}<code>{{ extension }}</code>
          {%- endfor -%}
        {%- else -%}
        We support any file extensions.
        {%- endif %}
      </div>
    </article>

    {% if not globals.is_for_personal_use -%}
    {# lolisafe does not do this by default, enable only if you specifically do so #}
    <h3 class="subtitle has-text-white-ter">Why are my <strong>.htm/.html</strong> uploads being served as plain text?</h3>
    <article class="message">
      <div class="message-body">
        There had been too many phishing pages being uploaded in the past.
      </div>
    </article>
    {%- endif %}

    {% if globals.server_location -%}
    <h3 class="subtitle has-text-white-ter">Where is the server located?</h3>
    <article class="message">
      <div class="message-body">
        {{ globals.server_location | safe }}.
        {% if config.cloudflare.purgeCache -%}
        <br>
        We are using <a href="https://www.cloudflare.com/cdn/" target="_blank" rel="noopener">Cloudflare</a> though, so you can expect your uploads to be delivered quickly all over the world after they have been cached.
        {%- endif %}
      </div>
    </article>
    {%- endif %}

    {% if config.cloudflare.purgeCache and not globals.is_for_personal_use -%}
    <h3 class="subtitle has-text-white-ter">Since my uploads are cached, what about after I delete them from the dashboard?</h3>
    <article class="message">
      <div class="message-body">
        We will send API requests to Cloudflare to purge their cache immediately after you delete your uploads from the dashboard.<br>
        Cache of their thumbnails will also be purged, if applicable.
      </div>
    </article>
    {%- endif %}

    {% if globals.enable_faq_tor -%}
    <h3 class="subtitle has-text-white-ter">I cannot access this website with Tor and/or VPNs!?</h3>
    <article class="message">
      <div class="message-body">
        My server is actively refreshing and blacklisting Tor exit nodes.<br>
        There have been too many child pornography uploaders using Tor, that they simply didn't care about individual IPs being banned.<br>
        Sometimes I might also end up blacklisting IP ranges that were known to come from VPNs, if there had been attempts with multiple of those IPs.<br>
        Nothing much I can do about it. We live in a society.
      </div>
    </article>
    {%- endif %}

    <h3 class="subtitle has-text-white-ter">Are there any Desktop clients?</h3>
    <article class="message">
      <div class="message-body">
        We do have some browser extensions to assist uploads:<br>
        <a href="https://addons.mozilla.org/en-US/firefox/addon/lolisafe/" target="_blank" rel="noopener">Firefox extension</a>. Maintained by me. Its GitHub repository is located <a href="https://github.com/BobbyWibowo/loli-safe-extension" target="_blank" rel="noopener">here</a>.<br>
        <a href="https://chrome.google.com/webstore/detail/loli-safe-uploader/enkkmplljfjppcdaancckgilmgoiofnj" target="_blank" rel="noopener">Chrome extension</a>. Maintained by lolisafe's team. Its GitHub repository is located <a href="https://github.com/WeebDev/loli-safe-extension" target="_blank" rel="noopener">here</a>.<br>
        With the Chrome extension specifically, you will have to manually set the domain in the extension's settings to <code>https://safe.fiery.me</code>.<br>
        <br>
        If you use Windows desktop, the safe support uploads from <a href="https://github.com/ShareX/ShareX" target="_blank" rel="noopener">ShareX</a>.<br>
        You can download the config file by clicking on the ShareX icon on the homepage.<br>
        When logged in, the config file will also be automatically populated with your account's token.<br>
        This will allow you to manage your ShareX uploads from our Dashboard.<br>
        <br>
        If you use Linux desktop, there is a compatible bash uploader which I also maintain.<br>
        You can learn more about it from <a href="https://github.com/BobbyWibowo/uguush" target="_blank" rel="noopener">its GitHub repository</a>.
      </div>
    </article>

    {% if config.routes.nojs !== false -%}
    <h3 class="subtitle has-text-white-ter">Do you have a No-JS uploader form?</h3>
    <article class="message">
      <div class="message-body">
        <a href="nojs" target="_blank"><strong>Yes!</strong></a>
      </div>
    </article>
    {%- endif %}

    {% if noJsMaxSizeInt and chunkSizeInt -%}
    <h3 class="subtitle has-text-white-ter">Why is the maximum file size in the No-JS uploader form smaller?</h3>
    <article class="message">
      <div class="message-body">
        This site is using Cloudflare, which limits the maximum upload size.<br>
        Since the homepage uploader chunks your uploads through JS wizardry, it is possible to increase the maximum file size there.
      </div>
    </article>
    {%- endif %}

    {% if chunkSizeInt -%}
    <h3 class="subtitle has-text-white-ter">So your API supports chunked uploads?</h3>
    <article class="message">
      <div class="message-body">
        <strong>Yes.</strong> The homepage uploader was coded to chunk uploads into {{ chunkSizeInt }} MB pieces by default. However, this is configurable through its Config tab.<br>
        <br>
        If you want to chunk your API uploads, feel free to inspect the source code to see how it works.<br>
        A rough description of how it works is to simply upload the chunks with their UUID information attached,<br>
        and then call the "finish chunks" API with the said UUID, to rebuild them into a single proper file.
      </div>
    </article>
    {%- endif %}

    {% if globals.fork_repo and not globals.is_for_personal_use -%}
    <h3 class="subtitle has-text-white-ter">I found a bug! -or- I want to request a feature!</h3>
    <article class="message">
      <div class="message-body">
        Feel free to create a {{ globals.fork_host }} issue <a href="{{ globals.fork_issues }}" target="_blank" rel="noopener">here</a>.</br>
        {% if globals.email -%}
        If you do not have a {{ globals.fork_host }} account, you can also email <a href="mailto:{{ globals.email }}">{{ globals.email }}</a>.
        {%- endif %}
      </div>
    </article>
    {%- endif %}

    {% if not globals.is_for_personal_use -%}
    <h3 class="subtitle has-text-white-ter">How do I delete my own account <strong>and</strong> all the uploads associated with it?</h3>
    <article class="message">
      <div class="message-body">
        For now, you will also have to contact me through my email above.<br>
        A feature to delete your own account by yourself is still <strong>work in progress</strong>.<br>
        Otherwise, if you do not mind a record of your username being left here, it should be easy to bulk delete all your uploads from the Dashboard anyway.
      </div>
    </article>
    {%- endif %}
  </div>
</section>

<section class="section has-extra-bottom-padding">
  <div class="container has-text-left">
    <h2 id="privacy" class='title is-spaced'>Privacy</h2>

    {% if not globals.is_for_personal_use -%}
    <h3 class="subtitle has-text-white-ter">What information is kept with uploads?</h3>
    <article class="message">
      <div class="message-body">
        The uploader's <strong>IP address</strong>.
      </div>
    </article>

    <h3 class="subtitle has-text-white-ter">What information is kept with users?</h3>
    <article class="message">
      <div class="message-body">
        Technically, <strong>none</strong>.<br>
        After all, not even an email address is required to register an account.<br>
        Anything will do as your usernames, and passwords are also encrypted.<br>
        If a registered user has not uploaded anything even once, then I will not even be able to associate it to any specific IP address.
      </div>
    </article>

    <h3 class="subtitle has-text-white-ter">Why do you need to keep my IP address?</h3>
    <article class="message">
      <div class="message-body">
        <strong>Security purposes.</strong><br>
        For instance, if it is necessary to purge uploads from a specific IP address due to abuse, it <i>will</i> help a lot to be able to find all uploads by that specific uploader.<br>
        My safe have been plagued by aplenty of abuse, so this policy will remain as long as the safe lives on.
      </div>
    </article>
    {%- endif %}

    <h3 class="subtitle has-text-white-ter">Does the server have some sort of access logs?</h3>
    <article class="message">
      <div class="message-body">
        <strong>Yes.</strong><br>
        The logs contain each visitor's IP address.<br>
        This is required by our automated system, that checks logs in real time to detect and punish abuse, such as DDoS attempts, scanners, and so on.<br>
        Logs are rotated daily, and the server will only keep the last 10 logs.<br>
        So you can be assured that the logs will only be kept for <strong>10 days at most</strong>.
      </div>
    </article>

    {% if config.cookiePolicy -%}
    <h3 class="subtitle has-text-white-ter">Cookies</h3>
    <article class="message">
      <div class="message-body">
        We use cookies to offer you a better browsing experience and to analyze our traffic.<br>
        You consent to our cookies if you continue to use this website.<br>
        Details in our <a href="cookiepolicy">Cookie Policy</a>.
      </div>
    </article>
    {%- endif %}

    {% if globals.email -%}
    <h3 class="subtitle has-text-white-ter">I still have more unanswered questions!</h3>
    <article class="message">
      <div class="message-body">
        Feel free to email <a href="mailto:{{ globals.email }}">{{ globals.email }}</a>.
      </div>
    </article>
    {%- endif %}
  </div>
</section>

{% include "_partial/floating-home.njk" %}
{% endblock %}